Right of Withdrawal

1.Pursuant to art. 52 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014, the Customer may withdraw from the Terms and therefore from the purchase contract for any reason, without needing to provide reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.
2.To exercise the right of withdrawal referred to in the preceding article 5.1, the Customer must send a communication to that effect, within the stated terms, to the following email address info@guestlight.it.
3.In the case of withdrawal, the Customer must resend the products to our warehouses at their own expense within 14 (fourteen) days from the withdrawal itself, to the following address: JCG COMM via vecchia di Pozzolatico, 1 – 50125 Firenze – Italia.
The goods must be returned intact, complete in all its parts and in the original packaging (envelopes and boxes), kept and possibly used for the time strictly necessary to establish and verify its nature, characteristics, and size, according to normal diligence, without any signs of wear or dirt, respecting the following conditions:
•the right of withdrawal may apply to the purchased product in its entirety; it is not possible to exercise withdrawal only on part of the purchased product (e.g.: accessories, complements, etc.);
•for the withdrawal to be possible, the product must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, cards, tags, seals, etc.);
•shipping costs (and any customs charges, if present) for the return of the goods will be exclusively borne by the Customer;
•the shipment, until certified receipt in the indicated warehouse, is under the complete responsibility of the customer;
•in case of damage to the goods during transport, JCG COMM will notify the Customer, to allow them to promptly file a complaint against the courier chosen by them and obtain the corresponding refund; the product will then be made available to the Customer, simultaneously canceling the withdrawal request;
•JCG COMM will not be responsible in any way for damage, theft, loss occurred during or in any case depending on the shipment for the return.
4.JCG COMM will refund the entire amount already paid by the Customer, net of any additional shipping costs under art. 56, paragraph 2, of Legislative Decree 21/14), within 14 (fourteen) days from the withdrawal, through the procedure of reversal of the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any cost as a consequence of such refund. JCG COMM may suspend the refund until the receipt of the returned product or until the Customer demonstrates that they have correctly resent the product, whichever is earlier.
5.In any case, the Customer will lose the right of withdrawal in cases where JCG COMM ascertains that:
•the returned product and/or its accessories, and/or its packaging are not intact;
•the product is missing its external packaging and/or the original internal packaging;
•the product is missing components and/or accessories.

In the case of forfeiture of the right of withdrawal, JCG COMM will return the purchased product to the sender, charging them the shipping costs and, if already refunded, the price of the product.
PLEASE NOTE: Beyond the right of withdrawal, it is not possible to request an exchange or a refund of a package of products unless the goods are defective or do not conform to the order placed (art. 5 paragraph 3 letter c of Legislative Decree no. 185 of 22/05/1999).

Terms & Conditions of Sale
The products for sale on www.guestlight.it (“the Site”) are sold and billed by JCG COMM, headquartered at Via vecchia di Pozzolatico, 1 – 50125 – Firenze, a company registered with the C.C.I.A.A of FLORENCE at n. REA FI-660492 of the Business Register, C.F. VAT no. 01789540471.
The General Conditions of Sale can be changed at any time. Any changes and/or new conditions will be in force from the moment of their publication on the Site. For this reason, users are invited to regularly access the Site and to consult, before making any purchase, the most updated version of the General Conditions of Sale. The applicable General Conditions of Sale are those in force at the date of sending the purchase order.
You can request information regarding orders and shipments by sending an email to info@guestlight.it.

GENERAL CONDITIONS OF SALE

1.Acceptance of the General Conditions of Sale and Conclusion of the Contract
1.1_ The contract stipulated between JCG COMM and the Customer (i.e. the individual, who makes the purchase on the Site, not referable to their commercial, business or professional activity) is understood to be concluded with the acceptance, even only partial, of the order by JCG COMM. In case of non-acceptance of the order, JCG COMM will inform the Customer promptly.
1.2_ By placing an order in the various ways provided, according to the order form present on the Site (“the Order”), the Customer declares to have viewed all the information provided to him during the purchase process and to fully accept the current conditions (“the Conditions”).
1.3_ These Conditions can be printed or saved on a durable medium, in compliance with Art. 12 of Legislative Decree 70/2003 and Art. 51 of Legislative Decree 206/2005, as amended by Legislative Decree 21/2014.

2.Purchase Method
2.1_ Access to the sales made through the Site is exclusively reserved for users who are over 18 years of age.
2.2_ The products offered for sale by JCG COMM are only those present on JCG COMM’s site at the time of the forwarding of the Order, as described in the relevant information sheets.
2.3_ It is understood that the images accompanying the descriptive sheet of a product are for informational purposes only and may not perfectly represent its features but may differ, e.g. in color and size (also because of the browser and monitor used to access the Site and view the images).
2.4_ To place an Order, the Customer must fill out the relevant form on the Site in every part and send it after carefully reviewing the Conditions, as well as the features of the product and/or products he intends to purchase.
2.5_ The correct receipt of the Order is confirmed by JCG COMM through a response by email, sent to the email address communicated by the Customer. This confirmation message will briefly report the purchase conditions, as provided by applicable law, as well as the data entered in the Order by the Customer, so that they can verify them and possibly communicate without delay the necessary corrections of incorrect data.
2.6_ Access to the offers on the Site is allowed both to users who are consumers and to users who have a professional qualification. Pursuant to Art. 3, paragraph I, letter a) of the Consumer Code, it is recalled that a consumer is an individual who, in relation to the purchase of the Products, acts for purposes unrelated to the commercial, artisanal, business or professional activity possibly carried out; while pursuant to Art. 3, paragraph I, letter c) of the Consumer Code, a professional is an individual or legal entity who acts in the exercise of their entrepreneurial, commercial, artisanal or professional activity, or their intermediary.
2.7_ JCG COMM reserves the right to refuse or cancel orders that come from (i) a user with whom it has a legal dispute ongoing; (ii) a user who has previously violated these General Conditions of Sale and/or the conditions and/or terms of a purchase contract with JCG COMM; (iii) a user who has been involved in any type of fraud, in particular, credit card payment fraud; (iv) users who have released false, incomplete or otherwise incorrect identifying data or who have not sent to JCG COMM the documents requested by it under these General Conditions of Sale in time or have sent invalid documents; (v) users who do not give sufficient solvency guarantees.

3.Prices, Payment Methods, and Invoicing
3.1_ The prices listed on the site are expressed in euros and are to be considered inclusive of taxes and VAT as displayed before completing the purchase. Any shipping costs or payment expenses are, in any case, communicated in advance to the Customer through the site or these Conditions.
3.2_ The price of the Products can be modified by JCG COMM at any time, without notice, it being understood that the price charged to the user will be the one published on the information sheet that illustrates the main characteristics of the Product (Product Sheet) at the time of sending the order. No account will be taken of any changes (increases or decreases) in price subsequent to the transmission of the order.
3.3_ Products with discounted prices may be offered for sale on the Site. The full price listed on the Site (Crossed-out Price) is the one from which the discount applied by JCG COMM is calculated and corresponds to the suggested published list price. Users are reminded that the Crossed-out Prices may give an indication of the value of the Product, but the actual price in some physical stores may be different.
3.4_ The following payment methods are available:
(i) PayPal
Customers can use the PayPal system for payment according to its specific procedures.
(ii) Credit Card
For purchases made with a Credit Card payment method, the transaction will take place through the secure PayPal server.
At no point during the payment process will JCG COMM be able to know the Customer’s credit card information, transmitted via a secure connection directly to the bank’s website that manages the transaction. No computer archive of JCG COMM will store such data and therefore JCG COMM cannot be held responsible for any fraudulent and improper use of credit cards by third parties at the time of payment.
3.5_ Under Article 14 of D.P.R. 445/2000 and DL 52/2004, for every purchase made on the Site, JCG COMM issues an invoice for the shipped material, sending it via email to the order holder (attached to the “Shipping Confirmation” email). The Customer can download a PDF copy of the invoice, after the product has been delivered, also in the “Order History” section. The information provided by the Customer when placing the order on the Site is binding for the invoice issue, and the Customer guarantees its accuracy. No changes in the invoice will be possible after its issuance.

Delivery of Products and Related Costs
4.1_ Purchased products will be delivered to the address indicated by the Customer in the Order within four/five working days from the acceptance of the Order by JCG COMM, at the cost specifically indicated on the Site before sending the Order. JCG COMM reserves the right to accept or not deliveries requested outside Italian or European borders. In any case, for deliveries to be made outside Italian borders, shipping costs and delivery times may vary.
4.2_ For deliveries requested in countries not belonging to the European Union, any import customs duties will be borne by the recipient. Therefore, the Customer is advised to contact the customs authorities of their country in advance to check the costs and any import limits.
4.3_ Delivery times indicated by JCG COMM are to be considered purely indicative, and a delay to them, or any delivery made with subsequent fractioned shipments does not entitle the Customer to refuse the delivery itself and to request compensation or indemnities.
4.4_ At the time of product delivery, the Customer is required to check:
•that the number of parcels delivered corresponds to what is indicated in the transport document.
•that the packaging is intact, not damaged, nor wet or, in any case, altered, even in the closing materials (adhesive tape or metal straps).
Any damage to the packaging and/or the product or the mismatch in the number of parcels or indications, must be immediately reported, by placing a specific indication on the product delivery document to be returned to the courier.
Any problems concerning the physical integrity, correspondence or completeness of the received products must be reported within 7 days from the delivery, according to the procedures provided in this document.

Right of Withdrawal
5.1_ According to art. 52 of D. Lgs. 206/2005, as amended by D.Lgs. 21/2014, the Customer may withdraw from the Conditions and therefore from the purchase contract for any reason, without the need to provide reasons and without any penalty, within 14 (fourteen) working days from the date of receipt of the products.
5.2_ To exercise the right of withdrawal as per the previous article 5.1, the Customer must send a communication to JCG COMM within the indicated terms, to the following email address info@guestlight.it
5.3_ In the event of withdrawal, the Customer must return the products to our warehouses at their own expense within 14 (fourteen) days from the withdrawal itself, to the following address: JCG COMM via vecchia di Pozzolatico, 1 – 50125 Firenze (FI).
The goods must be returned intact, complete with all its parts and in the original packaging (envelopes and boxes), kept and possibly used for the strictly necessary time to establish and verify nature, characteristics, and size, according to normal diligence, without signs of wear or dirt, respecting the following conditions:
•the right of withdrawal may apply to the purchased product in its entirety; it is not possible to withdraw only part of the purchased product (e.g.: accessories, complements, etc.);
•for withdrawal to be possible, the product must be intact and returned in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment: labels, cards, tags, seals, etc.);
•shipping costs (and any customs fees, if present) for the return of the goods will be exclusively borne by the Customer.
•the shipment, until certified receipt in the indicated warehouse, is under the complete responsibility of the customer;
•in case of damage to the goods during transport, JCG COMM will inform the Customer, to allow them to promptly file a complaint against the courier chosen and obtain the relative refund; the product will then be made available to the Customer, simultaneously canceling the withdrawal request;
•JCG COMM will not be responsible in any way for damage, theft, loss occurred during or in relation to the return shipment.
5.4_ JCG COMM will refund the Customer the entire amount already paid, net of any additional shipping costs as per art. 56, paragraph 2, of D. lgs. 21/14), within 14 (fourteen) days from the withdrawal, by canceling the amount charged, using the same means of payment used by the Customer for the initial transaction, unless otherwise agreed. In any case, the Customer will not incur any cost as a consequence of such refund. JCG COMM may suspend the refund until the receipt of the returned product or until the Customer proves that they have correctly reshipped the product, whichever is earlier.
5.5_ In any case, the Customer will lose the right of withdrawal in cases where JCG COMM ascertains that:
•the returned product and/or its accessories, and/or its packaging are not intact;
•the product is missing its outer packaging and/or original internal packaging;
•the product is missing elements integral to it and/or accessories.
In the case of the expiration of the right of withdrawal, JCG COMM will return the purchased product to the sender, charging them the shipping costs and, if already refunded, the price of the product.
PLEASE NOTE: Beyond the right of withdrawal, it is not possible to request an exchange or a refund of a package of products unless the goods are defective or not in accordance with the order placed (art. 5 paragraph 3 letter c of Legislative Decree no. 185 of 22/05/1999).

Warranties
6.1_ All products sold by JCG COMM are covered by a 12 (twelve) month for companies and 24 (twenty-four)
month warranty for private customers for compliance defects, according to Title III of D.Lg. 206/2005. To benefit from warranty assistance, the Customer must keep the invoice, or the payment receipt, along with the transport document.
6.2_ The warranty for compliance defects will apply as long as the related product has been used correctly, respecting its intended use and as provided in the use and washing instructions included with the product.
6.3_ In the event that, for any reason, JCG COMM is unable to provide the Customer with a product under warranty (restored or replaced), or where repair or replacement is, also in relation to the value of the product, excessively burdensome, JCG COMM may proceed with an appropriate reduction of the price paid or return the entire amount paid with the termination of the contract.
6.4_ In cases where the application of warranties requires the return of the product, it must be returned by the Customer in the original packaging, complete in all its parts (including packaging and any documentation and accessory equipment).

Complaints and Requests for Information
7.1_ Any complaints or requests for information can be addressed to JCG COMM via email at the following address: info@guestlight.it

Privacy
8.1_ The personal data collected with the submission of the Order will be processed by JCG COMM solely to meet the expressed requests of the Customer, in compliance with EU Regulation 2016/679 and the privacy notice available on the site. Any additional processing will be carried out only with the express consent of the Customer.

Applicable Law
9.1_ The sales contract referred to in these Conditions and its execution are governed by Italian Law, with the disapplication of conflict rules and the United Nations Convention on International Sales of Goods. The Court of the municipality of residence of the Customer will have jurisdiction to settle any related disputes.
9.2_ We wish to inform you that the European Commission provides a platform for alternative extra-judicial resolution of disputes, including cross-border disputes, accessible on the site http://ec.europa.eu/odr.

Rev 01 of January, 2024

Delivery of Products and Related Costs
1_ The purchased products will be delivered to the address indicated by the Customer in the Order within four/five days from the acceptance of the Order by JCG COMM, at the cost specifically indicated on the Site before sending the Order. JCG COMM reserves the right to accept or not deliveries requested outside Italian or European borders. In any case, for deliveries to be made outside Italian borders, shipping costs and delivery times may vary.
2_ Regarding deliveries requested in countries not belonging to the European Union, any import customs charges will be borne by the recipient. Therefore, the Customer is advised to contact the customs authorities of their country beforehand to check the costs and any import limits.
3_ The delivery times indicated by JCG COMM are to be considered purely indicative, and a delay to them, or any delivery made with subsequent fractional shipments, do not entitle the Customer to refuse the same delivery and to request compensation or indemnities.
4_ Upon delivery of the products, the Customer is required to check:
•that the number of packages being delivered corresponds to what is indicated in the transport document.
•that the packaging is intact, not damaged, neither wet nor altered in any way, including the closing materials (adhesive tape or metal straps).
Any damage to the packaging and/or product, or the mismatch in the number of packages or the indications, must be immediately reported, by placing a specific indication on the product delivery document to be returned to the courier.

Any problems concerning the physical integrity, correspondence, or completeness of the products received must be reported within 7 days from the delivery, by sending an email to: info@guestlight.it.